This policy covers how the ECH uses personal information collected while you use this website.

What we collect

As with most websites, the ECH website maintains a log of activity on its site.  Your IP address will be recorded, along with other information which may or may not be supplied by your browser.  This includes the address of the site that referred you to the EFHPA website, the type and version of the browser you are using, the operating system you use, and the screen resolution at which you viewed the site.

This information is used solely to help us improve our delivery of the services on the site. This may involve us or our external evaluators contacting you to follow up on any comments you have made.

Volunteered information

You do not need to supply any personal information in order to view the site.

Individuals who have given the ECH their permission for their details to be included within the members only area of this website will be able to login with a username and password to view and update their information.

This information is used for the following purposes in the context of this website:

  • To send newsletters and other communications to your email address if you have selected to opt in to such communications
  • To send password reminders in case you forget your password

The ECH also collects your name and email address if you use the contact form on the site to send us a message. This information will only be used to respond to your message, and will not be stored.

Please note that messages sent using the contact form are sent by unencrypted email and thus may not be secure and remain confidential while being transmitted to us.


When you visit the ECH website, the pages you view, along with small text files called ‘cookies’, are downloaded onto your computer.

Each time you visit the ECH website your computer will download a session cookie.  This cookie only remains on your computer till you close your browser. This cookie is not used to identify you personally in any way.  We use session cookies to compile anonymous, aggregated statistics that allow us to understand how visitors use the site.  This information helps us improve the site’s structure and functionality.

Your computer will also download a persistent cookie when you first visit the site.  These remain in your browsers cookie store between browsing sessions.  Persistent cookies allow us to recognise repeat visitors to the site.  Persistent cookies are also used to allow registered users to use the site without logging in on every visit.

You may opt to view the site without cookies by adjusting your browser’s settings.  See your browser’s help menu for information on how to do this.  If you disable cookies some functions of the site may no longer work correctly.

For more information on cookies, you can visit the following websites:

Protecting your information

The ECH is committed to protecting your privacy and personal information.

Your personal details will not be supplied to any parties outside of the ECH or used for any purposes other than those listed above, unless we are required to do so by law.

We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

Access to your information

If you have registered with the site to use the discussion forum, you can view and amend the information we have stored about you by logging into the forum and accessing the account details page.  If you have lost your password you can request a new one be sent to your registered email address.  In other cases you should contact us to check details.

Getting more information

For more information on this privacy policy and how it affects you, please email or write to:

ECH Secretariat
Noorwegenstraat 49, Haven 8008X
9940 Evergem (Gent)